e98com genuinely cares about the wellbeing of every Pakistani player on our platform. Gaming should always be a form of entertainment — never a financial necessity or a source of stress. This page explains the responsible gaming tools, policies, and support resources that e98com makes available to every registered player, so you can stay in control of your experience at all times.
At e98com, we build our responsible gaming framework around one simple principle: gambling is entertainment, full stop. It should never be used as a way to make money, escape problems, or recover previous losses. The moment gambling stops being fun and starts feeling like an obligation, it is time to step back — and e98com is here to help you do exactly that.
Pakistani players from Karachi to Lahore, Islamabad to Faisalabad, all deserve a safe, transparent, and fair gaming environment. e98com takes that responsibility seriously. Our responsible gaming programme is built into the platform from the ground up — not added as an afterthought.
Every tool described on this page is available free of charge to all registered players. You do not need to justify yourself to anyone to use them. Simply log in via e98com Login, navigate to your account settings, and activate the tool that suits your needs.
Every e98com account comes with a full suite of responsible gaming tools, active from the moment you complete registration. Here is what is available to you right now.
Set a maximum PKR deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when you lower them, and a 24-hour cooling period applies before increases come into force — giving you time to reconsider.
Decide how long you want to play in a single session before e98com automatically logs you out or sends you a reminder notification. You can set limits from 30 minutes up to 4 hours per session. When your limit is reached, a clear on-screen alert tells you the session is ending and shows you your net result for that session.
Activate timed pop-up messages at intervals you choose — every 15, 30, or 60 minutes. Each reality check displays how long you have been playing, your total wagers for the session, and your net profit or loss in PKR. These reminders are designed to keep you grounded and prevent sessions from stretching on unnoticed.
If you feel you need a short break from e98com without committing to a full self-exclusion, a cooling-off period is the right tool. You can pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is suspended — you cannot log in, deposit, or place bets — but your balance is safely preserved.
Self-exclusion is a longer-term option for players who need a more substantial break from online gaming. You can self-exclude from e98com for 6 months, 1 year, or indefinitely. During the exclusion period, your account is fully locked, all marketing communications are stopped, and you cannot re-register. After the exclusion period, a mandatory 7-day reflection period applies before reinstatement.
Request a full breakdown of your gaming activity on e98com at any time — including deposits made via JazzCash and EasyPaisa, total wagers, total winnings, and net profit or loss over any date range you choose. Seeing the real numbers in black and white is often the most honest reality check available.
Activating self-exclusion on e98com takes less than two minutes. The process is straightforward and is available to every registered player at any time, without requiring any explanation or justification. Here is exactly how it works.
Self-exclusion is irreversible for the duration you select. Please consider the cooling-off tool first if you only need a short break of up to 30 days.
Our 24/7 support team can activate self-exclusion on your behalf via live chat if you prefer not to navigate account settings yourself.
Visit the e98com Login page and sign in with your registered Pakistani mobile number and password. Two-factor authentication via SMS will be required if you have it enabled.
Click on your profile icon in the top-right corner of the screen. From the dropdown menu, select "Account Settings", then navigate to the "Responsible Gaming" tab within your account dashboard.
Under the Responsible Gaming tab, select "Self-Exclusion" from the list of available tools. Choose your preferred exclusion duration: 6 months, 1 year, or indefinite. Read the confirmation notice carefully before proceeding.
Click "Confirm Self-Exclusion". A one-time PIN will be sent to your registered Pakistani mobile number via SMS. Enter the PIN to finalise the exclusion. Your account is locked immediately upon confirmation.
A confirmation email is sent to your registered address within 5 minutes. This email confirms the exclusion start date, the duration selected, and the earliest possible reinstatement date. All marketing emails from e98com are stopped immediately.
Problem gambling can develop gradually and is not always easy to recognise in yourself. If you can relate to any of the following patterns, it may be time to use one of e98com's responsible gaming tools or reach out to our support team for guidance.
Chasing losses — Placing more bets or increasing stakes in an attempt to win back money you have already lost in a previous session.
Hiding gambling activity — Concealing your gaming sessions, deposits, or losses from family members or close friends in Karachi, Lahore, or elsewhere in Pakistan.
Gambling with money you cannot afford — Using rent money, salary, or funds earmarked for essential expenses like school fees or utility bills to fund gaming activity.
Inability to stop — Repeatedly telling yourself you will stop after the next win or after one more bet, but continuing to play regardless of the outcome.
Gambling to escape problems — Using gaming on e98com as a way to avoid dealing with stress, anxiety, financial pressure, or relationship difficulties rather than as entertainment.
Neglecting responsibilities — Skipping work, missing family commitments, or ignoring daily responsibilities in favour of spending more time on the platform.
Go through the checklist below honestly. If you find yourself ticking three or more of these boxes, we strongly encourage you to activate a cooling-off period or speak with our 24/7 support team right away.
This self-check is not a clinical assessment, but it is a useful first step. If you are concerned about your gambling habits, please contact our responsible gaming support team via live chat 24/7.
Beyond the tools you can activate yourself, e98com operates a number of automatic platform-level safeguards that apply to every account regardless of player settings.
e98com's internal responsible gaming team monitors player accounts for patterns associated with problem gambling — such as a sudden sharp increase in session frequency, deposit amounts, or late-night gaming activity. Where such patterns are identified, we may proactively contact the player via email or live chat to check in and offer support, even if the player has not reached out to us first.
All e98com players are required to complete CNIC-based identity and age verification before withdrawals are processed. This ensures the 21+ age requirement is rigorously enforced and that no minor can access real-money gaming on the platform. If submitted CNIC documents cannot be verified, the account is placed on hold pending manual review by our compliance team.
The moment you activate a cooling-off period or self-exclusion on e98com, all promotional and marketing communications — including PSL special offer emails, bonus notifications, and SMS messages — are automatically suspended. You will not receive any communications designed to encourage you to return to the platform while any responsible gaming restriction is active.
Every promotional email, in-platform bonus banner, and PSL betting offer displayed on e98com includes a visible responsible gaming reminder. We never use language that implies gambling is a reliable income source or that chasing losses is a reasonable strategy. All promotional content is reviewed against responsible gaming standards before being published to Pakistani players.
All e98com customer support agents are trained in responsible gaming principles and problem gambling recognition. Any support interaction that touches on responsible gaming concerns is escalated to a dedicated responsible gaming officer rather than being handled as a standard support query. Our team treats every such interaction with the sensitivity and discretion it deserves.
Every player's account dashboard on e98com displays a running total of net deposits, total wagers, and net wins or losses in PKR for the current calendar month. This financial overview is always visible from the main account screen — no need to navigate into settings — so you always have a clear picture of your spending without having to request a formal activity report.
e98com's internal responsible gaming tools are a strong first line of support, but we fully acknowledge that some players may benefit from speaking with a dedicated problem gambling counsellor or support organisation. There is no shame in seeking that help — it is a sign of strength, not weakness.
International organisations that provide confidential, non-judgmental support for gambling-related issues include Gamblers Anonymous (a global network with online meetings accessible from Pakistan) and the GamCare National Gambling Helpline, which offers web-based counselling services in multiple languages. The World Health Organisation also recognises gambling disorder as a clinical condition and provides guidance resources via its Mental Health Action Plan. We encourage players to consult these independent resources alongside the tools available on e98com.
A global peer-support fellowship for people who want to stop gambling. Online meetings are accessible from any location in Pakistan at no cost. Search "Gamblers Anonymous online meetings" to find the current schedule.
GamCare provides free information, support, and counselling for problem gamblers and their families. Their online chat and forum services are available internationally and can be accessed securely and confidentially.
The World Health Organisation's Mental Health Action Plan recognises gambling disorder and provides guidance for patients and families. Resources are available at who.int and are free to access from Pakistan.
Our own responsible gaming support team is reachable 24 hours a day, seven days a week, via in-platform live chat. All responsible gaming conversations are handled confidentially by trained agents operating in Pakistan Standard Time.
e98com is Pakistan's trusted online gaming platform — offering cricket betting, live casino, and high-RTP slots in a safe, 21+ environment. Set your limits, stay in control, and enjoy gaming the way it was meant to be experienced: as entertainment.
Gambling involves financial risk. Please play within your means. Must be 21 or older to register and play on e98com.