e98com Frequently Asked Questions

e98com requires a valid Pakistani CNIC (Computerised National Identity Card) for KYC verification. You will need to upload a clear photo of the front and back of your CNIC, along with a selfie holding the document. In some cases, a recent utility bill or bank statement may be requested as proof of address. KYC is mandatory before any withdrawal is processed.

The minimum age to register and play on e98com is 21 years. This is strictly enforced through CNIC-based age verification during the KYC process. Any account found to belong to a player under 21 is immediately suspended and all funds are returned. e98com takes its 21+ policy extremely seriously and does not make exceptions under any circumstances.

On the e98com Login page, click the "Forgot Password" link below the login form. Enter your registered Pakistani mobile number or email address and a password reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to create a new password. If you do not receive the reset message, check your spam folder or contact our 24/7 live chat support.

No. e98com operates a strict one-account-per-player policy. Each Pakistani player is permitted a single registered account tied to their CNIC. Duplicate accounts are detected during KYC verification and are subject to immediate closure. Any bonuses or winnings accumulated on a duplicate account may be voided. If you already have an account and are having trouble accessing it, please contact our support team.

To permanently close your e98com account, log in and navigate to Account Settings, then select "Close Account" under the Account Management section. You will be asked to confirm your identity and withdraw any remaining PKR balance before closure. Alternatively, you can contact our 24/7 live chat support team who will process the closure request for you. Note that self-exclusion is also available as a temporary or long-term alternative.

To deposit via JazzCash on e98com, log in and go to the Cashier section, then select JazzCash as your payment method. Enter the amount you wish to deposit in PKR, confirm the transaction in your JazzCash app using your MPIN, and the funds are credited to your e98com account instantly. JazzCash deposits are available 24 hours a day with no processing delays whatsoever.

Yes, e98com fully supports both deposits and withdrawals via EasyPaisa. To use EasyPaisa, head to the Cashier section, select EasyPaisa, enter your desired PKR amount, and authorise the transaction through your EasyPaisa app. Deposits are instant. Withdrawal requests to EasyPaisa are typically processed within 2 to 4 hours, though most complete much faster during business hours in Pakistan.

The minimum deposit on e98com is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank. There is no maximum deposit limit imposed by e98com, though your individual bank or mobile wallet provider may have their own daily transaction limits. Always check your wallet app for any applicable caps.

Withdrawal processing times on e98com vary by method. JazzCash and EasyPaisa withdrawals are typically completed within 2 to 4 hours. Bank transfers to HBL, UBL, or Meezan Bank accounts usually take 1 to 2 business days. All withdrawals require completed KYC verification. Withdrawals requested during Pakistan Standard Time business hours are generally processed faster than those submitted late at night.

The minimum withdrawal amount on e98com is Rs 1,000 PKR. There is no processing fee charged by e98com on standard withdrawals, though your bank or mobile wallet may apply their own transaction charges. To avoid delays, make sure your KYC documents are fully verified and that your withdrawal method matches the name on your e98com account registration.

e98com does not charge any internal fees on deposits or withdrawals. All PKR amounts you deposit arrive in full to your gaming balance, and all withdrawal amounts are sent in full to your chosen payment method. However, third-party payment providers such as JazzCash, EasyPaisa, HBL, or UBL may apply their own standard transaction fees, which are outside e98com's control.

e98com offers a wide library of slot games from leading international game providers, including classic 3-reel fruit slots, modern 5-reel video slots, and progressive jackpot slots with PKR prize pools. Titles span various themes and RTP rates, with many games offering RTP values above 96%. You can browse the full slots catalogue from the Slot section without needing to be logged in.

Yes. e98com's cricket betting section covers PSL matches extensively, including pre-match and live in-play betting markets. You can bet on match winners, top batsmen, total runs, wickets, and many other markets across all PSL fixtures. Odds are updated in real time and displayed in PKR. The Cricket section also covers international Test matches, ODIs, and T20Is featuring the Pakistan national team.

Yes, e98com is fully optimised for mobile play in Pakistan. The platform runs smoothly on Android and iOS devices through any modern mobile browser — no app download is required. The mobile interface is designed with a mobile-first approach, making it easy to deposit via JazzCash, place cricket bets, and spin slots directly from your smartphone whether you are in Karachi, Lahore, or Islamabad.

RTP (Return to Player) percentages vary by slot title on e98com, but most games in our catalogue carry RTPs between 94% and 97%. Individual game RTP figures are displayed in each game's information panel. e98com sources games exclusively from certified international providers whose random number generators (RNGs) are independently audited, ensuring provably fair outcomes on every spin.

Yes. e98com's live casino section streams real dealer games in high definition, including live baccarat, live roulette, live blackjack, and live game shows. Games are hosted by professional dealers in real time and can be accessed from any Pakistani mobile or desktop browser. Minimum bet amounts are clearly displayed at each table in PKR so you can choose a table that fits your budget comfortably.

e98com offers a welcome bonus to newly registered Pakistani players on their first deposit. The exact bonus percentage and maximum PKR amount are displayed on the Promotions page and may vary depending on current offers. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn. New players are encouraged to read the full bonus terms carefully before opting in.

Wagering requirements specify how many times you must bet through a bonus amount before any winnings from it become withdrawable as real PKR. For example, if e98com grants a Rs 5,000 bonus with a 20x wagering requirement, you must place bets totalling Rs 100,000 before withdrawing those bonus-derived winnings. Wagering requirements vary by promotion. Always check the specific terms attached to each bonus offer.

Yes, e98com runs a loyalty programme that rewards regular Pakistani players with points for every wager placed, regardless of the game type. Accumulated points can be redeemed for bonus credit, free spins, or PKR cashback depending on your tier level. Higher tiers unlock faster withdrawal processing, dedicated account management, and exclusive PSL and cricket betting promotions. Full loyalty programme details are available in your account dashboard.

Yes, bonuses on e98com carry an expiry period, which is specified in the individual bonus terms at the time of the offer. Typically, welcome bonuses and free spin awards must be used within 7 to 30 days of being credited to your account. If the wagering requirement is not completed within the valid period, the bonus and any associated winnings are automatically removed. Always note the expiry date when claiming any promotion.

Once you have completed the full wagering requirement attached to a bonus on e98com, any eligible winnings are automatically converted to real withdrawable PKR balance. You can then submit a withdrawal request to JazzCash, EasyPaisa, or your preferred bank immediately. There is no additional waiting period after wagering completion, provided your KYC verification is already approved. Check your account wallet to confirm the balance conversion has processed.

e98com operates under an international gaming licence from a recognised offshore regulatory jurisdiction. The platform applies responsible gaming standards consistent with international licensing requirements, including player fund protection, fair play audits, and AML compliance. Pakistani players are responsible for understanding the local laws applicable to them. e98com encourages all players to verify their own legal position before registering.

Log in to your e98com account and go to Account Settings, then select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly PKR deposit limit. Limits take effect immediately when you lower them. Increasing a limit requires a 24-hour cooling-off period before it comes into force, giving you time to reconsider your decision. There is no fee to activate or adjust deposit limits.

Self-exclusion on e98com locks your account for a chosen period of 6 months, 1 year, or indefinitely. During exclusion, you cannot log in, deposit, or bet, and all marketing emails and SMS messages are stopped immediately. To activate self-exclusion, go to Account Settings, select the Responsible Gaming tab, then choose Self-Exclusion and confirm with the OTP sent to your registered Pakistani mobile number.

e98com provides access to several support options for players who feel their gaming is becoming problematic. Our 24/7 live chat support team includes trained responsible gaming staff who can activate cooling-off periods or self-exclusion on your behalf. Internationally, organisations such as Gamblers Anonymous (available online from Pakistan) and GamCare offer free, confidential counselling and peer support. We strongly encourage players to seek help early if concerned.

The fastest way to reach e98com support is via 24/7 live chat available directly within the platform after logging in through the e98com Login page. Support agents operate in Pakistan Standard Time around the clock. You can also email the team at [email protected] for non-urgent queries. Response times for email are typically within 24 hours on business days. Phone support is not currently available.