e98com Privacy Policy

e98com ("e98com", "we", "us", "our") is an online gaming platform operating at https://e98com.org, providing cricket betting, live dealer casino games, high-RTP slot games, and related entertainment services to registered players in Pakistan. e98com acts as the data controller in respect of all personal information collected from players via this platform.

This Privacy Policy applies to all personal data processed by e98com in connection with your use of the e98com website, mobile interface, e98com Login system, customer support channels, and any other services made available through the e98com platform. It does not apply to any third-party websites or services that may be linked to from the e98com platform.

e98com collects personal data across several categories. The table below summarises the types of data collected and the context in which each type arises:

e98com collects personal data through the following channels and mechanisms:

• Direct submission: When you complete the e98com registration form, upload KYC documents, contact customer support, or update your account profile, you provide data to us directly.
• Automated collection: When you access the e98com platform, our servers automatically log your IP address, device information, session timestamps, and pages visited. This information is collected via server logs and browser cookies.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, or Meezan Bank, our payment processing partners share transaction confirmation data with e98com to reconcile your account balance in PKR.
• Identity verification providers: e98com works with third-party KYC and identity verification service providers to validate your CNIC details and confirm that you meet the 21+ age requirement prior to processing any withdrawal.
• Fraud and AML screening tools: Automated systems screen transaction data and account activity patterns against known fraud and money laundering indicators. These systems may generate risk scores associated with your account.

e98com uses the personal data it collects for the following specific purposes, each of which is essential to the operation of a safe and compliant online gaming platform:

• Account creation and management: To create, maintain, and administer your e98com player account, including processing your e98com Login credentials and enabling secure session authentication.
• Identity verification (KYC): To confirm that you are who you claim to be, that you are at least 21 years of age, and that you are a genuine Pakistani resident as required for account eligibility and withdrawal processing.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, Raast, and linked bank accounts, and to maintain accurate transaction records for reconciliation and dispute resolution.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling, apply deposit limits and cooling-off periods you have requested, enforce self-exclusion orders, and contact you proactively where concern arises.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraud, money laundering, and any other form of financial crime. Where required, e98com may share data with law enforcement or regulatory bodies.
• Customer support: To respond to your queries, complaints, and service requests through our 24/7 live chat and email channels, and to maintain records of those communications for quality and compliance purposes.
• Platform improvement: To analyse anonymous, aggregated usage data and improve the e98com platform interface, game offering, and overall user experience for Pakistani players.
• Marketing communications: To send you information about e98com promotions, cricket betting markets, PSL special offers, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

e98com processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your e98com account, accept bets, settle winnings, and process PKR payments. Without this processing, e98com cannot provide its services.
• Legal obligation: Certain processing — particularly KYC identity verification, AML transaction monitoring, and retention of financial records — is required by applicable law. e98com must comply with these obligations regardless of your preferences.
• Legitimate interests: e98com processes certain technical and security data on the basis of legitimate business interest, specifically fraud prevention, platform security, and responsible gaming monitoring. We balance these interests against your rights and will not process data in this category where your interests clearly override ours.
• Consent: For optional processing activities — such as sending you marketing communications about e98com promotions and cricket betting offers — we rely on your freely given and specific consent, which you may withdraw at any time by contacting support or updating your account notification preferences.

e98com does not sell your personal data. We may share your data with the following categories of third party, but only to the minimum extent required for the stated purpose:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and GrabPay receive transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to use your data solely for payment processing purposes.
• KYC and identity verification providers: Third-party verification services receive your CNIC data and identity documents to perform age and identity checks as required for account verification.
• Game content providers: Third-party suppliers of casino games, slots, and live dealer content may receive anonymised session data necessary to deliver and maintain their game services on the e98com platform.
• Fraud and AML screening services: Automated screening tools process transaction and identity data to generate risk assessments. These services are bound by strict data processing agreements with e98com.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or a lawful request from a competent authority, e98com will disclose personal data. e98com will, where legally permitted, notify you of such a disclosure.
• Business successors: In the event of a merger, acquisition, or sale of e98com's business or assets, your personal data may be transferred to the acquiring entity, subject to the same level of data protection as described in this policy.

e98com uses cookies and similar tracking technologies to operate the platform effectively and to improve the experience for Pakistani players. The following categories of cookie are in use:

• Strictly necessary cookies: These are essential for the e98com platform to function. They maintain your logged-in session after e98com Login, remember your language and currency preferences, and ensure security tokens are correctly applied. These cookies cannot be disabled without disrupting platform functionality.
• Analytical cookies: e98com uses anonymised analytics data to understand how players navigate the platform — which pages are most visited, where sessions drop off, and how game categories are browsed. No personally identifiable information is attached to these analytics cookies.
• Preference cookies: These cookies remember choices you have made on the platform, such as your preferred game category view, notification settings, or responsible gaming reminder intervals.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your e98com account. Disabling analytical and preference cookies will not affect access to core gaming features but may result in a less personalised experience.

e98com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Active account data: Retained for the full duration of your account being open and active on the e98com platform.
• Financial transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of five (5) years from the date of each transaction, in compliance with standard AML and financial record-keeping obligations.
• KYC documents (CNIC copies, proof of address): Retained for five (5) years from the date of account closure or the date of the last verified transaction, whichever is later.
• Customer support correspondence: Retained for three (3) years from the date of the last communication in each support thread.
• Session logs and technical data: Retained for thirteen (13) months from the date of collection for security and fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

Following the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual player.

As a registered e98com player, you hold the following rights in respect of your personal data. Requests to exercise any of these rights should be submitted to e98com support via live chat or email. e98com will respond within thirty (30) days of receipt of a valid request.

Please note that certain rights — particularly the right to erasure — may be limited where e98com is required to retain your data to comply with AML regulations, KYC obligations, or a lawful request from a competent authority. In such cases, e98com will explain the limitation clearly in its response to your request.

e98com applies a layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:

• TLS 1.3 encryption for all data in transit between your device and the e98com platform servers.
• AES-256 encryption for sensitive personal data stored in e98com's databases, including CNIC information and payment account details.
• Strict access controls, ensuring that e98com staff can only access personal data on a need-to-know basis relevant to their job function.
• Multi-factor authentication required for all e98com staff accessing systems that contain player personal data.
• Regular third-party penetration testing and vulnerability assessments of the e98com platform infrastructure.
• Incident response procedures that include player notification protocols in the event of a data breach that is likely to affect your rights or freedoms.

e98com is strictly an adults-only platform. Registration and participation is permitted only for individuals aged 21 years and above. e98com does not knowingly collect personal data from any person under the age of 21.

Where e98com discovers — through age verification, KYC review, or any other means — that a registered player is under the age of 21, that account will be immediately suspended, all winnings forfeited, and deposits returned following identity confirmation. Any personal data collected from an underage user will be deleted from e98com's systems as soon as it is no longer required for the purposes of managing that account closure.

Parents and guardians in Pakistan who believe their child has accessed or registered on e98com should contact our support team immediately at [email protected] or via 24/7 live chat. e98com will investigate and act on such reports as a priority matter.

The e98com platform integrates third-party game content from licensed software providers and may reference partner services to deliver a complete online gaming experience. e98com is not responsible for the privacy practices of any third-party software provider whose game content is delivered through the e98com platform interface.

All third-party providers with access to player data through e98com are required to enter into data processing agreements that mandate privacy standards consistent with this policy. e98com conducts due diligence on all third-party providers prior to integration and reviews those relationships on an ongoing basis.

Should you navigate away from the e98com platform to any external website — for example, by following a link published in a blog post or third-party review site — this Privacy Policy ceases to apply. e98com strongly recommends reviewing the privacy policies of any external website you visit.

e98com reviews this Privacy Policy at least annually and updates it whenever there are material changes to how we collect or use personal data — for example, when new payment methods are added, new game categories are launched, or applicable regulations are updated.

When material changes are made, e98com will notify registered players via email to their registered address and/or via a notice displayed prominently upon e98com Login. The "Last Reviewed" date at the top of this page reflects the most recent version. Where required by applicable law, e98com will seek fresh consent before proceeding with any materially new processing activity.

We encourage you to revisit this Privacy Policy periodically. The current version of this policy is always accessible at https://e98com.org/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how e98com has handled your personal information, please get in touch with us through any of the following channels:

• Live Chat: Available 24/7 directly within the e98com platform following e98com Login. Our support agents respond to privacy-related queries within two minutes during standard hours and within fifteen minutes at any other time.
• Email: [email protected] — Privacy and data protection requests sent by email are treated as priority matters and responded to within five business days.

When submitting a data rights request, please include your full registered name, your registered Pakistani mobile number, and a brief description of the right you wish to exercise or the concern you wish to raise. This will allow e98com to locate your account records and process your request as efficiently as possible.